Shipping Policy

We're excited to get your Ruffi gear to you and your pup! Here's everything you need to know about our shipping process.

1. Order Processing Time

All orders are typically processed within [2–3] business days (excluding weekends and public holidays). Once your order has been processed, you'll receive a shipping confirmation email with tracking details.

2. Shipping Locations

We currently ship to:

Australia
New Zealand
United Kingdom
Europe
United States

If your country isn't listed, get in touch and we'll see what we can do.

3. Shipping Methods and Costs

We offer the following shipping options:

Standard Shipping (Australia): Estimated delivery of 2-3 business days
Free Shipping (Australia): Enjoy free standard shipping on orders over $70
Standard Shipping (New Zealand): Estimated delivery of 3-4] business days
Standard Shipping (UK & Europe): Estimated delivery of 5-8 business days
Standard Shipping (United States): Estimated delivery of 5-8 business days

Shipping costs are calculated at checkout based on your location and order weight/size.

International orders may be subject to customs duties, taxes, or import fees on arrival. These charges are set by your local customs authority and are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, we'll email you a tracking number so you can follow your package's journey on the carrier's website.

5. Delivery Time

Delivery times vary by destination and shipping method chosen. These are estimates only — actual delivery may be affected by customs processing, weather, holidays, or other circumstances outside our control. While we do everything we can to get your order to you quickly, we're not responsible for delays caused by the carrier or customs.

6. Shipping Delays

If we become aware of a delay affecting your order (carrier issues, customs holds, holiday periods, etc.), we'll do our best to notify you. Thanks in advance for your patience.

7. Address Accuracy

Please double-check your shipping address before completing your purchase. We're unable to take responsibility for orders lost or delayed due to an incorrect or incomplete address.

8. Lost or Stolen Packages

We take care to pack and dispatch every order safely, but once a package leaves our hands, we can't be held responsible for items lost or stolen in transit. If you believe your package is lost or stolen, please contact the shipping carrier directly with your tracking number, or reach out to us and we'll help however we can.

9. Signature on Delivery

For higher-value orders, a signature may be required on delivery. If you're not home, the carrier will usually leave a card with instructions on how to arrange redelivery or collection.